COVID-19 Procedures

As per the direction of the Province of Ontario, effective Friday, June 11 stores with EXTERNAL ENTRANCES will be permitted to open.

Please contact retailers as well as restaurants directly to confirm opening hours and patio availability.

Curbside pickup is available at select stores. Please contact individual stores to confirm details regarding hours and curbside pickup participation.

Brantford Transit will be temporarily relocated to the west side of the mall. The pick up/drop off will be located at the three way stop by Food Basics and Entrance #1.


We ask that you follow the guidelines below to ensure your own safety and that of our community:

  • MANDATORY Face Covering: A face covering, such as a mask, bandana or face shield, is mandatory for all visitors over the age of two (2).
  • Physical Distancing: Visitors are required to practice and respect social distancing guidelines (remaining 2 meters apart at all times).
  • Plan Your Visit: Visit the store directory on our website to contact retailers ahead of time.


All visitors will be required to sanitize their hands prior to entering the building.

  • Use Entrance #2 to access Shoppers Drug Mart.
  • Use Entrance #3 for curbside pickup only.
  • Mall Ambassador will be at Entrance #2 with a hand sanitizer station.


  • Cashless Payment: Cashless or no-contact payment should be used when possible.
  • Strict Sick Policy: Visitors are not allowed to enter if they are ill or have any COVID-19 symptoms. If you are unsure, please reference Brant County Health Unit’s Coronavirus FAQs.


Here are some of the ways we are working to keep our visitors, staff, tenants, and our community safe.

  • Increased Cleaning: More frequent cleaning and disinfecting measures in common spaces, including washrooms.
  • Directional & Safety Signage: Placement of signage in key areas reinforcing physical distancing and hygiene reminders.


If you are a tenant or employee of Lynden Park Mall, please follow this link for additional COVID reopening procedures.