Supervisor at Carter’s OshKosh

Position: Full Time

The Supervisor is a brand ambassador and acts as a “Leader on Duty” in the store, supporting the management team in the achievement of store performance goals through their outstanding customer service skills, product knowledge and strong supervisory skills.

As a Supervisor, your main responsibilities will include:

  • Providing exceptional customer service and shopping experiences for our customers. Act as a brand ambassador through strong product knowledge.
  • Processing customer sale transactions and accurately following cash handling procedures
  • Assisting customers with returns and exchanges of merchandise
  • Completing store opening and/or closing procedures
  • Preparing courier for head office when required
  • Communicating store information to the District Manager or other functions when required
  • Assisting in merchandising, marketing and visual presentation aspects of the store
  • Receiving and processing company product accurately and efficiently while preserving the organization of the backroom
  • Maintaining a safe and clean store environment for our team members and customers. Executing store housekeeping duties.
  • Securing company assets by following all loss prevention policies and procedures
  • Acting as a Team Leader through your ability to:
    • Drive sales through leadership on the sales floor o Assist with sales associate training and development o Oversee the operations of the store in the absence of the Store Manager and Assistant Store
    • Manager, including daily break and meal period schedule
    • Participate in creating an environment that is positive, fun, outwardly friendly and engaging for all employees
    • Lead by example, demonstrate the Carter’s Company Values and ensure the compliance of all company and store policies and procedures
  • Contributing to store success by accomplishing related results as needed

Experience and Skills

  • Retail key-holder, team leader or supervisor experience is an asset
  • High energy, enthusiastic team leader
  • A history of meeting and exceeding sales goals
  • Excellent leadership, interpersonal and customer service skills. Ability to motivate others.
  • Working knowledge of computers
  • Effective verbal and written communication skills

Physical demands:

  • Ability to lift up to 25 lbs
  • Ability to move and replace fixtures, shelves and hardware throughout the store
  • Ability to use ladders on a frequent basis
  • Capacity to stand for long periods

Contact Information