Full Time & Part Time Sales Representative at Fido

Position: Full Time

Wireless DNA (WDNA) is one of the leading Fido Solutions Exclusive Dealer across Ontario.

THE OPPORTUNITY: WDNA is looking for a Full time and Part time Retail Sales Representative to join our expanding team. As a Retail Sales Representative, you will report to the Store Manager and is responsible for the sales and customer service needs of our clientele. This includes achieving store objectives/targets, providing excellent customer service and loss prevention.

  • Provide the best experience to encourage clients to return by demonstrating sound knowledge of wireless products, service, and Company
  • Assists both new and existing clients with the purchase of wireless services and equipment
  • Handles client’s concerns in a professional manner
  • Prospect and generate new sales opportunities and delivers exceptional customer service
  • Effectively interact with clients regarding billing inquiries, equipment issues, etc.
  • Makes effort to retain clients to ensure complete satisfaction with all products and services purchased
  • Ability to initiate follow-up contact with clients to build and instill a positive lasting relationship
  • Participation in the development and execution of promotional activities and events
  • Responds to client’s needs and inquiries which may include account retrieval/research, explanation of equipment operation and execution of warranty claims
  • Stays current with external and internal environmental changes in the wireless industry
  • Build a positive rapport with colleagues and potential/existing clients


  • Minimum 2 years of retail experience, preferably in the personal electronics and/or telecommunications industry with a demonstrated and proven success story
  • High School Diploma required
  • Post secondary education a strong asset
  • Highly organized and self-motivated
  • Demonstrate strong problem-solving, interpersonal and communication (written and verbal) skills
  • Strong consumer/customer orientation
  • Ability to work flexible work schedule, including evenings and weekends
  • Bilingual or Multilingual is a strong asset
  • Technologically savvy

WHAT WE OFFER: As a Retail Sales Representative, you will earn a competitive wage commensurate with experience.

We appreciate your interest in this opportunity; however, only those candidates selected for an interview will be contacted. All resumes are retained and treated confidentially for consideration against future opportunities.

Contact Information